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Program a Keybox

Change the iBox BT LE, iBox BT, and iBox settings:

Jump to the instructions for your specific phone by clicking these links:

- Change keybox settings with an Android™ smartphone or tablet

- Change keybox settings with a BlackBerry® device

- Change keybox settings with an Apple® iPhone or iPad

 
​Android ​1.  Open the eKEY application.
      ekey_app_icon.png
2.   Select Inventory.
      inventory_icon.png

3.   Select the serial number for the keybox you want to change.
4.   Press the Edit button at the bottom of the screen.
5.   Select the setting to modify.

To change the shackle code on the iBox:
  1. Tap on the shackle code button.
  2. Enter the new shackle code twice and press Save.
  3. When you see a small yellow star next to the shackle code, press the Program button and follow the onscreen instructions using the old shackle code.
 
Toggle the following settings on the keybox
  • Require Call Before Showing (CBS)
  • Require Feedback
  • Showing Hours (Timed or 24 Hour)
  • Saturday and Sunday access
 
Keyboxes are set to Standard Time.  If you observe Daylight Saving Time (DST) then you would need to adjust your time setting accordingly.
 
To change the timed access hours:
  1. Tap Timed Access if there is not a green checkmark.
  2. Tap on the day(s) in Access Hours to change the time.
  3. Tap on the Start Time or End Time.
  4. Use the plus (+) and minus (-) signs to set the time.
  5. Tap Set when done.
  6. Tap the Save button.
  7. Tap the Program button at the bottom of the screen then follow the on-screen instructions.
 
When adding special notes about the property to a keybox, the iBox and shackle code are required to be present.  These notes will show up when the keybox is accessed for a showing.
To add special property notes:
  1. Scroll down to the Agent Note field and add the information.
  2. Click Save.
  3. Click the Program button.
  4. Enter the shackle code.
  5. Turn on the Buletooth by pressing up on the bottom of the keybox. Note: On some Android models, or if this is a classic iBox, turn on the fob before proceeding.
  6. Press Begin.
  7. Turn on the iBox by pressing up on the bottom of the iBox.
  8. When the the Success! screen is displayed, press Done.
Sending the new settings to SupraWEB
  1. When programming is complete press the Back button on the phone to get to the main eKEY screen.
  2. Press the Update button.
​BlackBerry
  1. Open the eKEY application. 

        eKEY Icon
2.   Select Inventory.
        Inventory
3.   Select the serial number for the keybox you want to change.

4.   Select the setting to modify.

 

To change the shackle code on the iBox:

  1. Enter the new shackle code twice.
  2. When the new shackle code has been successfully entered, press the back arrow.
  3. When you see a small yellow star next to the shackle code, press the Program button and follow the onscreen instructions using the old shackle code.


The following settings can be toggled on the iBox  

  • Require Call Before Showing (CBS)
  • Require Feedback
  • Showing Hours (Timed or 24 Hour)
  • Saturday and Sunday access

 

Keyboxes are set to Standard Time.  If you observe Daylight Saving Time (DST) then you would need to adjust your time setting accordingly.

To change the timed access hours:
  1. Scroll and verify the Showing Hours: are on Timed. If not, select Timed.  If you want 24-Hour access select it and proceed to step 5.
  2. Scroll to the time you would like changed and type in or select and scroll to the new time.
  3. When you see a small yellow star yellow star next to the item you have changed, press the Menu button Menu Button, select Program, then follow the on-screen instructions using the old shackle code.
    All items that have been modified will have a yellow staryellow star next to them.


When adding special notes about the property to a keybox, the iBox and shackle code are required to be present. These notes will show up when the iBox is accessed for a showing.
To add special property notes:
  1. Scroll down to the Agent Note field and add the information.
  2. Click Save.
  3. Press the Menu button and select the Program button.
  4. Enter the shackle code. 
  5. Turn on the Bluetooth by bressing up on the bottom of the keybox.  Note: On some BlackBerrry models, or if this is an iBox, turn on the fob before proceeding.
  6. When the Success! screen is displayed.

 

Sending the new settings to SupraWEB

  1. When programming is complete press the Back button on the phone to get to the main eKEY screen.
  2. Press the Update button.
​Apple Product
  1. Open the eKEY application. 

       ekey_app_icon.png 
2.   Select Inventory.
      inventory_icon.png
3.   Select the serial number for the keybox you want to change.
4.   Select Edit  Edit  at the bottom of the screen.
5.   Select the option to change and follow the onscreen directions.

 
To change the shackle code:
1. Select the shackle code.
2. Enter the new shackle code twice.
3. Select Save.
4. Select Program and follow the onscreen instructions using the old shackle code.
 
Keyboxes are set to Standard Time.  If you observe Daylight Saving Time (DST) then you would need to adjust your time setting accordingly.
 
To change the timed access hours:
  1. Tap Timed Access toggle to ON, if required.
  2. Tap on the day(s) in Access Hours to change the time.
  3. Toggle the Disabled to ON.
  4. Tap on the Start Time or End Time.
  5. Scroll to set the time.
  6. Tap Save when done.
  7. Tap the Program button at the bottom of the screen then follow the on-screen instructions.

     
      When adding special notes about the property to a keybox, the iBox and shackle code are required to be present. These notes will show up when the iBox is accessed for a showing.
      To add special property notes:
      1. Scroll down to the Agent Note field and add the information.
      2. Click Save.
      3. Click the Program button.
      4. Enter the shackle code. 
      5. For iBox BT LE only, turn on the Bluetooth by pressing up on the bottom of the keybox.  Note:  On some older Apple models, or if this is an iBox or iBox BT, turn on the fob or attach the adapter to the Apple device before proceeding.
      6. Press Begin.
      7. When the Success! screen is displayed, press Done.

Sending the new settings to SupraWEB

When programming is complete, perform a Manual eSync.

Android is a trademark of Google Inc. BlackBerry is a registered trademark of Research in Motion (RIM). iPhone, iPad, and iPod are registered trademarks of Apple, Inc., registered in the U.S. and other countries. 
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